Terms of Use

1. Who we are and what these Terms cover

These Terms of Use ("Terms") are an agreement between you and Groundly ("Groundly", "we", "us"), operated from Portugal.

They cover the Groundly mobile app, our websites, the onboarding questionnaire you can complete on the web, and any purchase you make through us. The previous version covered only the mobile app, which left the website outside any terms at all.

By creating an account or using Groundly you accept these Terms. If you do not accept them, please do not use Groundly.

Our Privacy Policy explains what we do with your data and forms part of these Terms.

2. Eligibility and age

You must be at least 18 years old to use Groundly. By using it you confirm that you are.

You also confirm that you are able to enter into a binding contract and that you are not barred from using the service under the laws that apply to you.

3. What Groundly is — and what it is not

Groundly offers educational content and self-regulation tools: grounding exercises, breathing and attention games, state check-ins, an AI assistant you can write to, and statistics derived from your own activity.

Groundly is not a medical device, a healthcare service, or a substitute for professional care. We do not provide medical, psychological, psychiatric or therapeutic services, we do not diagnose or treat any condition, and nobody reviewing your data is acting as your clinician.

The scores, insights, nervous-system descriptions and behaviour patterns the app shows you are generated automatically from what you tell it. They are a reflection of your own input, not a clinical assessment, and they can be wrong.

If you have a medical or mental health condition, or you are considering changing anything about your treatment, talk to a qualified professional. Do not use Groundly instead of getting help.

4. If you are in crisis

Groundly cannot help in an emergency. It is not monitored by people, nobody is alerted when you write something concerning, and the assistant cannot summon help.

If you are in danger, thinking about harming yourself, or worried that someone else is, contact your local emergency number or a crisis line in your country immediately, or go to your nearest emergency department.

5. Your account

You are responsible for your account and for keeping your sign-in details secure. Tell us promptly if you think someone else has access to it.

Give us accurate information when you register, and keep it up to date. One person, one account — do not share your account or let anyone else use it.

6. Your licence to use Groundly

For as long as you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Groundly on devices you control, for your own personal, non-commercial use.

That licence is all you get. You may not copy, modify, translate, reverse-engineer, decompile, extract content from, resell, rent out or create derivative works from Groundly, except where the law expressly says you may despite this restriction.

You may not use automated systems to access the service, interfere with its operation or security, or attempt to access accounts or data that are not yours.

If you installed Groundly from the Apple App Store, the licence is also subject to Apple's Licensed Application End User License Agreement, and where that agreement is stricter than this section, it applies.

7. Your content

Everything you write in Groundly — chat messages, reflections, exercise feedback, check-ins — stays yours. We do not claim ownership of it.

To run the service we need permission to handle it, so you grant us a worldwide, royalty-free, non-exclusive licence to store, process, transmit, summarise and analyse your content, and to send it to the AI providers named in our Privacy Policy, solely to provide Groundly to you and improve its reliability.

This licence exists only to operate the service. It does not let us publish your content, show it to other users, or sell it. It ends when you delete the content or your account, except for copies that remain in backups until they expire on their normal cycle.

You are responsible for what you write, and you confirm you have the right to share it with us.

8. AI features

The assistant and the insights are produced by third-party language models. Our Privacy Policy names the providers and describes what is sent to them.

Automatically generated output can be inaccurate, incomplete or inappropriate to your situation. Treat it as a prompt for your own thinking, not as advice, and use your judgement before acting on it.

Do not use the AI features to try to obtain medical, legal or financial advice, to generate content that breaks section 9, or in a way that breaches the acceptable use policies of the underlying providers.

AI features depend on third-party services. They may be unavailable, and we may change, limit or withdraw them.

9. Acceptable use

You agree not to:

• Use Groundly for anything unlawful, or to harm, harass or impersonate anyone.
• Upload or submit content that is illegal, that infringes someone else's rights, or that contains malware.
• Submit someone else's personal or health information without their permission.
• Try to break, overload, probe or circumvent the security of the service.
• Scrape, bulk-download or otherwise extract content from Groundly.
• Use Groundly to build a competing product, or to train a machine learning model.
• Resell, sublicense or commercially exploit access to Groundly.
• Misrepresent your age or identity, or evade a suspension.

10. Subscriptions, billing and auto-renewal

Groundly offers optional paid subscriptions that unlock additional features. Current plans and prices are shown in the app before you buy, in your local currency, together with the billing period. We may change prices, but a change never affects a period you have already paid for, and we will tell you before a change takes effect.

Purchases are processed by the Apple App Store or Google Play, and billed to that account. We do not receive or store your payment card details. Adapty helps us manage subscriptions and receives your purchase events, as described in the Privacy Policy.

Subscriptions renew automatically. Unless you cancel at least 24 hours before the current period ends, the subscription renews for another period of the same length and your account is charged the then-current price at confirmation of purchase. This continues until you cancel.

If a free trial is offered, any unused portion is forfeited when you buy a subscription, and the trial converts into a paid subscription at the end of the trial period unless you cancel beforehand.

11. Cancelling, refunds and withdrawal

You can cancel at any time in your Apple or Google account settings — Groundly cannot cancel a store subscription for you, and we do not process cancellations by email. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.

Deleting the app does not cancel a subscription. Deleting your Groundly account does not cancel it either. Cancel in the store first.

Refunds are issued by Apple and Google under their own policies, not by us. We can help you work out what happened, but we cannot refund a store purchase directly.

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a contract for digital content. By starting a subscription and getting immediate access you ask us to begin performance during that period and acknowledge that you lose the right to withdraw once the content has been fully supplied. Statutory rights that cannot be waived are unaffected.

12. Promotional codes and complimentary access

We sometimes grant access through promotional codes. A code is personal to you, has no cash value, cannot be exchanged or resold, and may carry its own expiry date and conditions.

We may withdraw or invalidate a code that has been obtained or used improperly, or that was issued in error. Access granted by a code ends when the code's period ends, and does not renew automatically.

13. Third-party services

Groundly relies on third parties for hosting, authentication, payments, notifications, analytics and AI. Our Privacy Policy lists them.

Their services are governed by their own terms, we do not control them, and we are not responsible for their acts or omissions. If you share content from Groundly into another app, that is between you and the service you send it to.

14. Our intellectual property

Groundly — the app, the websites, the exercise and game content, the text, illustrations, the Groundly name and logo, and the software behind them — belongs to us or our licensors and is protected by intellectual property law.

Nothing in these Terms transfers any of it to you. If you send us feedback or suggestions, we may use them without owing you anything.

15. Suspension and termination

You can stop using Groundly at any time and delete your account from Settings.

We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we reasonably believe your use is harming other users or the service. Where it is reasonable to do so we will warn you first and give you a chance to put things right, and for anything other than a serious breach we will give you reasonable notice.

We may also change or discontinue Groundly, or any part of it. If we discontinue a paid feature you have paid for, we will provide a pro-rata refund of the unused portion through the relevant app store where the law requires it.

Sections 7, 14, 17, 18, 19, 21 and 22 survive termination.

16. Deleting your account

To delete your account, open Groundly, go to Settings and tap "Delete Account". This is permanent and cannot be undone.

Deleting your account removes your profile, your conversations and summaries, your derived state profile, your check-ins, exercise history and feedback, your insights and statistics, your push tokens and your notification history, and it deletes the linked sign-in record held by our authentication provider.

To be precise about what is not covered, because the previous version of these Terms said deletion removed all associated data: your profile with our subscription provider is held by that provider and is not deleted automatically — email us if you want it removed; a record of any promotional code you redeemed is kept in anonymised form to stop the same code being reused; and if you submitted the early-access form on our website, that record is stored separately against your email address and is not removed by deleting your app account. Ask us and we will delete it.

Deleting your account does not cancel a subscription bought through Apple or Google. Cancel that in the store first — see section 11.

17. Disclaimers

Groundly is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that Groundly will be uninterrupted, error-free or secure, that defects will be corrected, or that the content, exercises or AI output will be accurate, complete or suitable for you.

Nothing here excludes any warranty or right that cannot be excluded under the law that applies to you as a consumer.

18. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. If you are a consumer, your statutory rights are unaffected and nothing here takes them away.

Subject to that, and to the fullest extent the law allows: we are not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill; and our total liability arising out of or in connection with Groundly is limited to the greater of the amount you paid us in the twelve months before the claim arose, or fifty euros.

You are responsible for how you use the exercises and practices in the app. Stop if something feels wrong, and seek professional advice if you need it.

19. Indemnity

If you use Groundly in breach of these Terms or the law, and that causes a third-party claim against us, you agree to indemnify us for the reasonable losses, damages and costs that result. This does not apply where the claim arises from our own breach or negligence, and if you are a consumer it applies only to the extent the law permits.

20. Changes to these Terms

We may update these Terms as the product changes. The date and version at the top of the page always reflect the current text.

For material changes we will give you reasonable notice in the app or by email before they take effect. If you do not accept a change, stop using Groundly and delete your account; continuing to use it after a change takes effect means you accept the updated Terms.

21. Governing law and disputes

These Terms are governed by the laws of Portugal, and the courts of Portugal have jurisdiction over any dispute.

If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, and you may also bring proceedings in the courts of that country.

Please contact us at support@groundlyapp.com first — most problems are quicker to fix that way than through a court. Consumers in the EU can also use the European Commission's online dispute resolution platform.

22. General

• If any provision of these Terms is found unenforceable, the rest stays in force and that provision is limited only to the minimum extent necessary.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your rights under these Terms. We may transfer ours to a company that takes over our business, and doing so will not reduce your rights.
• Neither of us is liable for failures caused by events genuinely outside our reasonable control.
• These Terms and the Privacy Policy are the whole agreement between us about Groundly and replace any earlier version.
• We will send notices to the email address on your account; you can reach us at the address in section 23.

23. Contact

Questions about these Terms: support@groundlyapp.com.

Groundly is operated from Portugal.